ADMINISTRATIVE INTERN, VILLAGE OF BURR RIDGE
February 2023 - Present
Explore avenues and post internship opportunities to attract students for summer seasonal work and engineering internships.
Generate 20+ invoices using the Utility Billing and Miscellaneous Receivables BSA software.
Send out final notices and invoices with past due stamps for utility billing, elevator inspections , and false alarms.
Updated Resident Contacts in Utility Billing and Miscellaneous Receivables Software.
Scanned through a list provided by the village clerk to confirm residents who used bore holes in their homes with the BSA utility billing software.
Researched templates of the Illinois lead service line inventory online and filled in the resident list.
Writing off inactive credit for utility billing less than or equal to $10 using the software.
Filling permits for the community development department.
Receive calls from residents and direct their inquiries to the appropriate respondents, as well as assist them as I can based on my knowledge of village policies.
Forward past-due balances to collections after some weeks of sending out final notices to residents.
Direct deliveries of items to appropriate employees and departments. Open, sort, and distribute incoming mail and process outgoing mail.
Maintain current resident and business lists in digital format.
Sort, classify, file, and scan. materials.
Update records and files as directed documents for distribution.
PUBLIC SERVICE VOLUNTEER INTERN, CITY OF CHICAGO, DEPARTMENT OF HOUSING, CONSTRUCTION AND COMPLIANCE
December 2022-present
Use of LCP tracker software daily to review and approve 600+ payroll of contractors.
Daily data entry of requests for pre-construction forms.
Participate in and contribute to discussions, meetings, and housing programs concerning minority and low-income groups.
Assist Assistant Commissioner in reviewing materials & tasks related to her role on the Steering Committee and Provide support and share ideas as necessary.
Assist Assistant Commissioner in updating Program Auditor training materials.
Organize historic documents for efficient retrieval.
Assist the Construction, Monitoring, and Compliance team in locating documents to add to the B2G software record.
Assist Program Auditors in maintaining B2G software records by checking organizational contacts.
Seasonal administrative and clerical duties.
NORTHERN ILLINOIS UNIVERSITY, DEPARTMENT OF PUBLIC ADMINISTRATION
August 2021-present
Conducting about 3–4 literature reviews on a weekly basis.
Use Scopus to conduct advanced searches for research projects.
Collect, code, clean, and analyze data.
Assisting with the collection and preparation of manuscripts.
Creating and designing a website using square space.Conducting qualitative interviews with sampled participants for data to aid research.
Creating regression tables for research purposes.
Managing doodle poll to send out calendar invites for meetings.
Preparation of meeting minutes.
CUSTOMER SERVICE REPRESENTATIVE/ CALL CENTER AGENT (BRAND AMBASSADOR) E-SERVICES AFRICA LIMITED
June - August 2021
Received 100+ calls and used probing analytical skills to solve client’s problems on metering, faults, billing, and mobile applications daily and worked along the organization's Key Performance Indicators (KPI)
Adhered to the schedule of the Operations Team.
Generated 50+ reference numbers and reports weekly using multitasking skills while handling calls with the Content Management Systems software (CMS)
Reduced Customer dissatisfaction by 10% daily by ensuring their complaints are attended to by the faults and mobile app team outside my scheduled time.
INTERN, LUMIERE GROUP INTERNATIONAL
October 2020 - January 2021
Outperformed old and new staff by increasing sales by 90% at stations they sold the least.
Trained pump attendants on product knowledge and motivated them to sell and make accounts in my absence.
Achieved the organization’s monthly target of 1200+ valves on sales.
Set and achieved daily personal targets of 10+ valves on sales.
Motivated and trained colleagues to pitch the product and be persistent with clients to make sales.
INTERN, STAR LIFE ASSURANCE
September 2020 - November2020
Maintained good business relationships with clients by making regular visits and attending to all their orders promptly.
Designed and implemented a comprehensive sales strategy to drive sales volume.
Demonstrated superior time management and met sales targets.
Provided timely feedback on all sales and marketing activities.
Monitored progress and performance reports.
Proactively sought out new clients and revenue streams
Met quarterly sales targets and KPIs.
TEACHING, LIBRARY, AND RESEARCH ASSISTANT
UNIVERSITY OF GHANA, DEPARTMENT OF POLITICAL SCIENCE (NATIONAL SERVICE)
August 2019 - July 2020
Organized weekly tutorial sessions for 100+ undergraduate students where I taught Introduction to Public Administration and International Conflict and Peacekeeping.
Used effective and confident communication skills to invigilate academic and mid-semester exams of undergraduate distance and regular students.
Graded with rubrics and marking schemes provided by my supervisor for 100+ undergraduate students.
Engaged in UNICEF and Konrad Adenauer Stiftung-sponsored research seasonally where I spontaneously investigated or administered a survey to respondents in selected constituencies and recorded data using the CSPro software to aid lecturers in conducting Research.
Oversaw that my team and I successfully covered 7 constituencies and 1000+ respondents assigned to our group in a timely manner.
Managed the Political Science Department library when the Liberian retired for three months till my contract ended.
Kept inventories in the Library and Guided students to trace books on the shelve
INTERN, DEPARTMENT OF SOCIAL WELFARE; MINISTRY OF GENDER, CHILDREN AND SOCIAL PROTECTION, ACCRA, GHANA
2017 & 2018
Conducted over 100 interviews and investigations daily on clients to write Social Enquiry Reports (SERs) to assist the Family Tribunal to make informed decisions on Child Custody, Access, and Maintenance Orders.
Assessed home conditions of families on a timely basis and frequently made recommendations for comfortable accommodations for children who were subjects of custody litigation.
Follow up regularly on individuals who gained child custody to ensure the welfare of the children and their compliance with court orders.
Interviewed juveniles who came into conflict with the law and other stakeholders.
Wrote SERs with recommendations to be considered during the sentencing of juveniles arraigned before the Juvenile Court.
Supervised juveniles on probation monthly, to ensure their total reformation.
Advised juveniles and victims appearing before the juvenile courts.